Privacy policy

Last updated: February 2, 2026

Lila Toronto operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with a secure and seamless shopping experience. Lila Toronto is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details such as name, billing address, shipping address, phone number, and email address
  • Payment information such as payment method, transaction details, and payment confirmation (processed securely by third-party payment providers)
  • Account information including login credentials, preferences, and settings
  • Order and transaction history including purchases, returns, exchanges, and cancellations
  • Communications you send to us, including customer support enquiries
  • Device and technical information such as IP address, browser type, and device identifiers
  • Usage data related to how you interact with our website

Sources of Personal Information

We collect personal information from:

  • You directly, when you place an order, contact us, or interact with the Services
  • Automatically through cookies and similar technologies when you browse the Services
  • Service providers that help us operate our store, process payments, and deliver orders
  • Partners or third parties where permitted by law

How We Use Your Personal Information

We use personal information to:

  • Process orders, payments, returns, and exchanges
  • Provide customer support and communicate with you
  • Operate, maintain, and improve the Services
  • Prevent fraud and maintain secure transactions
  • Comply with legal and regulatory obligations
  • Send transactional or promotional communications (you may opt out of marketing emails at any time)

How We Disclose Personal Information

We may share your personal information in limited circumstances, including:

  • With Shopify and trusted service providers who assist with payment processing, fulfillment, analytics, customer support, and hosting
  • With marketing partners for advertising purposes, where permitted by law
  • When required to comply with legal obligations or protect our rights
  • In connection with a business transaction such as a merger or sale

Relationship With Shopify

The Services are hosted by Shopify. Shopify may collect and process personal information to provide and improve the Services. Your information may be processed outside of your country of residence. Shopify is responsible for certain data processing activities related to its platform.

You can learn more about how Shopify handles personal information by visiting https://privacy.shopify.com/en.

Third-Party Websites

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

The Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.

Security and Retention

We use industry-standard security measures, including SSL encryption, to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction or deletion of your personal information
  • Request a copy of your personal data
  • Opt out of marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before fulfilling requests.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact & Business Information

Store Name: Lila Toronto
Company Name: Jonathan Ramos LLC
Company Address: 9235 Downey Ave, Downey, CA 90240, United States
Warehouse Address: 129 Burrows Hall Blvd, Scarborough, ON M1B 1M5, Canada

Email: support@lilatoronto.com
Phone: +1 365-658-0084
Contact: Contact Us

Customer Service Hours: Monday to Sunday | 12:00 PM – 8:00 PM EST
We aim to respond to all enquiries within 12 hours.