Terms of service
Last updated: February 2, 2026
Overview
Welcome to Lila Toronto. The terms “we”, “us”, and “our” refer to Lila Toronto. Lila Toronto operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with a secure and seamless shopping experience.
Lila Toronto is powered by Shopify, which enables us to provide the Services. These Terms of Service (“Terms”), together with any policies referenced herein, govern your access to and use of the Services.
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.
1. Access and Account
By using the Services, you confirm that you are at least the age of majority in your place of residence. You agree to provide accurate, current, and complete information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be transferred or assigned.
2. Products
We make reasonable efforts to display product information accurately. However, product colors or appearance may vary depending on device and screen settings. Product descriptions and availability may change at any time without notice.
We reserve the right to discontinue or limit the quantity of any product at our discretion.
3. Orders
Placing an order constitutes an offer to purchase. Orders are not accepted until payment has been successfully processed and confirmed.
We reserve the right to refuse or cancel any order, including those suspected of fraud or unauthorized activity. If an order is cancelled, we will attempt to notify you using the contact details provided at checkout.
All purchases are subject to our Refund Policy.
4. Prices and Billing
All prices are listed in Canadian Dollars (CAD). Taxes are calculated at checkout based on your delivery address.
You agree to provide accurate billing and payment information. Payment must be completed at checkout. Orders will not be processed until payment is verified.
5. Shipping and Delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.
Risk of loss passes to you once the order is handed to the shipping carrier.
6. Intellectual Property
All content on the Services, including text, images, logos, designs, and graphics, is owned by Lila Toronto or its licensors and is protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Unauthorized use is prohibited.
7. Optional Tools
The Services may include tools provided by third parties. These tools are provided “as is” without warranties, and we are not responsible for their operation or content.
8. Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content or practices of third-party sites and encourage you to review their policies.
9. Relationship With Shopify
Lila Toronto is powered by Shopify; however, all purchases are made directly with Lila Toronto. Shopify is not responsible for any aspect of transactions between you and Lila Toronto.
10. Privacy
Your use of the Services is subject to our Privacy Policy, which explains how personal information is collected and used.
11. Feedback
Any feedback, reviews, or suggestions you submit may be used by us without restriction or compensation.
12. Errors and Omissions
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate.
13. Prohibited Uses
You may not use the Services for unlawful purposes, interfere with security features, submit false information, or violate applicable laws or intellectual property rights.
14. Termination
We may suspend or terminate access to the Services at any time for violation of these Terms. Obligations incurred prior to termination will survive.
15. Disclaimer of Warranties
The Services and products are provided “as is” and “as available” without warranties of any kind, except as required by law.
16. Limitation of Liability
To the fullest extent permitted by law, Lila Toronto shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.
17. Indemnification
You agree to indemnify and hold harmless Lila Toronto and its partners from claims arising from your use of the Services or violation of these Terms.
18. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
19. Entire Agreement
These Terms constitute the entire agreement between you and Lila Toronto regarding use of the Services.
20. Assignment
You may not assign these Terms without our consent. We may assign these Terms without notice.
21. Governing Law
These Terms are governed by the laws applicable in Canada where Lila Toronto operates, without regard to conflict of law principles.
22. Changes to Terms
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
Contact & Business Information
Store Name: Lila Toronto
Company Name: Jonathan Ramos LLC
Company Address: 9235 Downey Ave, Downey, CA 90240, United States
Warehouse Address: 129 Burrows Hall Blvd, Scarborough, ON M1B 1M5, Canada
Email: support@lilatoronto.com
Phone: +1 365-658-0084
Contact: Contact Us
Customer Service Hours: Monday to Sunday | 12:00 PM – 8:00 PM EST
We aim to respond to all enquiries within 12 hours.